Tenant submits maintenance request
Your tenant submits a thorough maintenance request through Keyhook, complete with photos and video detailing their request.
Keyhook begins searching for tradespeople to assist with the request.
While Keyhook is searching, your tenants are given instructions on 'simple fixes' that might solve the request or provide Keyhook with more information.
- Requests made quickly and easily
- Problem solving before a tradie is called
- Keyhook acts immediately to resolve
Keyhook presents you with the best quotes
Once we've found the best tradies at the best prices, we present you with the options.
If you've added a preferred tradesperson to your Keyhook profile, they'll be our first call.
With one click, you choose the tradie you want based on their quote price and availability.
- You're presented with options
- Select your choice with one click
- Add a preferred tradesperson
Keyhook handles the rest
Keyhook coordinates with the tradie and your tenant to get the maintenance completed so you can relax.
Your tenant marks the job as "complete" and uploads photo evidence of the work done for you to review.
You're notified when the work is complete and can review all relevant information from within the Keyhook App.
- No playing middleman between tradies and tenants
- Get notified once maintenance is complete
- See the completed maintenance from within the app
No out-of-pocket payments
Payments are automatically deducted from the next rent cycle, so you don't have to keep track of invoices.
Larger maintenance jobs can be paid off over time using future rent payments.
The invoice and details of the job will be securely stored in your financials dashboard so you can keep track of everything from one place.
- Smart-payment system means no outgoing payments
- Use future weeks' rent payments to finance maintenance
- Track all maintenance costs from within the app
How Keyhook Compares
Property managers often charge a percentage of job-cost. This means that the more maintenance thats performed, and the higher the price tag, the more they get paid. Keyhook cuts out that sliding fee, replacing it with a small flat fee* that helps save you money.
- Charge sliding percentage fees.
- No incentive to find the best price.
- No say in the tradesperson used.
- No troubleshooting or second opinions.
- Hard to reach and slow to react.
- One small flat fee of $25+gst, designed to save you money.
- Multiple tradies are contacted for quotes in order to find the best prices.
- Present you with the options so you can make an informed decision.
- Works with tenant to fix issues before a tradesperson is sent to the property.
- Live chat support and automated systems means Keyhook begins working on requests immediately.
The time and effort it takes to fix an issue in your rental property - establish what the issue is, find a good tradie at a fair price, coordinate between your tenant and the tradie, check the job was completed and pay the tradie - can all be mitigated by Keyhook. All you need to do is click approve.
- It takes time and effort calling different tradies for quotes.
- Waste time acting as a middleman between the tradie and your tenant.
- Monitor the job and remember to pay the invoice.
- Record, compile and store your invoices.
- Remember the details of old maintenance completed.
- Get presented with the best quotes and approve the job with the click of a button.
- Coordinates with the tradie and tenant to get the job done.
- Automatically pays the invoice and deducts the cost plus Keyhooks small flat fee* from your next weeks rent.
- Automatically stores and records all financial invoices in one safe place.
- Have detailed accounts of all past maintenance including invoices and communications between yourself and the tenant.
